Frequently Asked Questions (FAQ)

To register, you will need:

• Active Bangladeshi mobile number
• Email address
• Full name (as shown on your national ID)
• Date of birth (for 18+ verification)
• Password (minimum 8 characters)

A photo of your national ID or passport may be required later for KYC verification.

Each person may only open one account. Multiple accounts using the same mobile number, email, or NID are strictly prohibited. If detected, all accounts may be terminated and balances forfeited.

KYC approval is usually completed within 24 hours. During peak periods, it may take up to 48 hours. Submitting clear and accurate documents will speed up the process. You will receive an email and SMS notification once verification is complete.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — an OTP will be sent to you. Use the OTP to set a new password. The entire process takes under 3 minutes.

Entering the wrong password multiple times will temporarily lock your account. It unlocks automatically after 30 minutes. Contact support for an immediate solution.

Yes, you can be logged in on multiple devices at the same time. For your security, however, we recommend logging out of any old or unused devices.

Jilibed supports multiple payment methods:

• Mobile Banking
• E-wallet
• Bank Transfer
• Cryptocurrency (selected options)

Available methods are updated from time to time. Check the Payment section of your account for the latest information.

Minimum deposit and withdrawal amounts vary depending on the payment method and your account level. Generally, the minimum deposit starts from BDT 100. Check the payment page in your account for exact amounts.

Mobile Banking and e-wallet withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Withdrawals may be delayed if KYC verification is not completed.

First, refresh the page and wait a moment. Keep your transaction reference number handy. If the issue persists, contact support with the reference number and we'll verify and resolve it.

A welcome bonus is automatically applied to your first deposit after creating a new account. Full details on the bonus amount and terms are available on the promotions page. Please read the terms and conditions before using any bonus.

Each bonus has its own wagering requirement. For example, a 20x wagering requirement means you must wager 20 times the bonus amount before making a withdrawal. For current bonus terms, on the promotions page here.

Refer a friend and earn a bonus when they register and make their first deposit. You'll find your referral code in your account profile. A set bonus is credited for each successful referral.

Jilibed offers an extensive game library:

• Slot Games (Classic & Video Slots)
• Live Casino (Baccarat, Roulette, Blackjack)
• Sports Betting (cricket, football, tennis)
• Bingo
• Table Games
• Fishing Games

All games on Jilibed use certified RNG (Random Number Generator) technology. Every outcome is completely random and independent. Game providers are regularly audited by third-party organizations.

If you get disconnected, your game progress is saved on the server. When you reconnect, the game will resume from where you left off. Rules may differ for live games — please contact support for assistance.